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Genesys customers can now register to learn how to access the company’s new integration with Google Cloud Contact Center AI. About Genesys Genesys® powers more Genesys Meeting Center. This user-friendly online meeting service easily integrates with your standard business tools and gives you the easiest and fastest meeting
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Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large Contact center software-maker Genesys acquires analytics company Altocloud to help companies find sales opportunities during online customer interactions.
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The Genesys contact center integration is available only for Cisco network-based recording with JTAPI integration. Tested and verified with Genesys T-Server v8.1. Genesys Contact Centre is an omnichannel contact center solution designed for midsize and large companies. It offers multi-channel contact management, automatic call
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